Harvard A2J Lab hackathon on Service of Process

I was privileged to take part in Harvard’s A2J Lab’s one-day hackathon on how to improve Service of Process for a person going through a guardianship proceeding without a lawyer. The A2J Lab team assembled an excellent, interdisciplinary group together: legal aid lawyers, social scientist researchers, techies, UX designers, litigants, graphic artists, and behavioral scientists. 

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Smarter screening tool: SF Ticket Amnesty program

One of the central challenges in making more user-friendly legal help has been “How do we help people understand what options the legal system (or the government) has for them?” Sometimes this is called triage, or screening, or eligibility checks — but it’s about the same central problem: diagnosis. How do you make the complicated legal system

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