One of my academic articles has just been published in the Virginia Journal of Law and Technology. It’s called “The User Experience of the Internet as a Legal Help Service.” The article presents findings from my research into how people experience the Internet when they try to use it to solve legal problems. As more
This article, Self-Help Reimagined, from Jim Greiner, Dalie Jiminez, and Lois Lupica explores how better to present Self-Help materials to people going through court procedures without a lawyer. Self-Help, Reimagined Indiana Law Journal, Vol. 92, No. 1, 2016 53 Pages Posted: 21 Jul 2015 Last revised: 16 Jul 2016 D. James Greiner Harvard University –
The Design Management Institute has a sharp, succinct article on the value of design-driven innovation in a company. It is from a 2013 publication on how design can benefit strategy-making, service offerings, internal culture, and overall brand of a company. The article also serves as a scorecard tool, to help leaders judge the work going
Late last month, a small team of us at the Legal Design Lab ran a user-centered design workshop on how to make the courts more accessible. This workshop was part of the Self Represented Litigant Network Conference. We ran it in conjunction with the Harvard Access to Justice Lab, and its research director Erika Rickard.
Last Friday was the final class in the Stanford Law School/d.school class Prototyping Access to Justice. Kursat Ozenc and I were teaching the course as a practical, service design effort. The big question guiding the work: if hundreds of thousands of Californians go to the courts to deal with their divorce, child custody, debt, and
Earlier this month, Jose and I ran a sprint in which we worked together to think through how we might better lay out instructions, resources, and support for a lawyer trying to follow an unfamiliar legal process. Jose had already made some example process maps of M&A transactions. I have been working on this for
Today we held our Prototyping Access to Justice class on-site at San Mateo County court house, specifically in and around the Self-Help Center and Family Law Facilitator. The six student teams are all at the point where they have working prototypes that they want to test. They each have hypotheses about how they can make
This weekend in Seattle, there is the Social Justice Game Jam — the first of a kind event to create new games to help people deal with their legal problems. We invite you to participate the first Social Justice Game Jam. Every year 53% of the low-income households in Washington face at least one civil
I was privileged to take part in Harvard’s A2J Lab’s one-day hackathon on how to improve Service of Process for a person going through a guardianship proceeding without a lawyer. The A2J Lab team assembled an excellent, interdisciplinary group together: legal aid lawyers, social scientist researchers, techies, UX designers, litigants, graphic artists, and behavioral scientists.
One of the central challenges in making more user-friendly legal help has been “How do we help people understand what options the legal system (or the government) has for them?” Sometimes this is called triage, or screening, or eligibility checks — but it’s about the same central problem: diagnosis. How do you make the complicated legal system