Short Book on how to run User Testing

From our most recent Autumn class on testing different prototypes to improve traffic court, our Lab team has made a Short Book that guides any lawyer, court administrator, or other innovator on how to run user testing of new ‘interventions’ with their target audience. We walk through how to recruit, schedule, and compensate user-testers — and how to have a team of relatively inexperienced people administer the user tests in a structured, data-rich way.

We presented the Short Book at our d.school Teaching Team/Equity and Engagement presentation last week — and we’ll get it online soon for more people to use. We want to make it really easy for more courts, legal aid groups, and government agencies to talk to their community of users and stakeholders, and get their input on new ideas to improve services or develop technology.

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