Earlier this week, Lab director Margaret Hagan gave testimony at the Department of Labor’s ERISA Advisory Council. It summarized the Lab’s findings and exploratory design work around new notices and disclosures of complex financial and legal information.
The slides presented about this research and insights are here.
At the testimony and subsequent hearing, Margaret was asked specifically about what millennial consumers’ information preferences, and what strategies have the most promise to engage their attention and support them in wise decision-making. The discussion also turned to general principles of visual design, the potential of AI and big data to provide more predictions and guidance, and a review of the ERISA council’s possible new recommendations for disclosure.